I can't log in

I can't log in

A number of things can interfere with your ability to log in to your Room Choice account. There may be a problem with your login credentials or account status, for example, or you may need to check your browser settings and network connection.
In this article, you'll learn about what kinds of issues can prevent you from logging in to Room Choice, and how to address them.

Needed Credentials

Room Choice does not support a central login for all users.  This means you will need to know your specific login URL or property websites.  If you have any questions please contact your property manager.  You will need the following information or credentials to log in:

  1. The property login URL or Website
  2. A username, your email will be your username. 
  3. A password

Room Choice Login Credentials

If you have trouble logging in to your Room Choice account with your username or password, here are some things you can try.
  • Request a password reset.
    • If you forgot your password use the Forgot Password? links on the login page. The Reset Password option will send an email that will let you reset your password. If you do not have access to the email address associated with your account, contact support.
  • Check your formatting.
    • Usernames and passwords are case-sensitive, and spacing matters. Be sure to use the correct capitalization, and that there are no extra spaces before or after the text.

Account Status

To log in, your account must be active. If your account is shown as inactive contact your property manager directly for assistance. 

Browser and System Settings

Because Room Choice is a web-based application, browser and system settings may prevent you from logging in to your account. How to change these settings will vary from browser to browser. Try these help sites for more information:  Google Chrome,  Mozilla Firefox,  Microsoft Internet Explorer,  Safari,  Microsoft Windows Edge.
  • We recommend that you use the Google Chrome Browser

If you suspect there may be issues with your browser or system settings, here are some possible solutions.

  • Log in through a different browser or private browsing window.
    • If you're able to log in successfully in a different browser or private browsing window, clear your cache and cookies in the original browser and try to log in again. 
  • Use the most recent version of a compatible browser. 
    • We can't promise full support for beta or developer versions of your preferred browser. To learn more, read our Minimum System Requirements.
  • Make sure JavaScript is enabled.
    • Room Choice uses JavaScript for many features in the application, so make sure JavaScript is enabled in your browser. Each browser manages JavaScript settings differently. Search your browser's help site to find out how to enable JavaScript.
  • Make sure cookies are enabled.
    • Room Choice uses session cookies to help our website remember changes you make as you move from page to page. Each browser manages cookies settings differently. Search your browser's help site to find out how to enable and clear cookies.
  • Remove browser add-ons or plugins.
    • Add-ons and plugins can block cookies from being stored in your browser and may prevent you from successfully logging in. Search your browser's help site to find out how to remove add-ons and plugins.
  • Check your clock and time zone settings.
    • If you get a system clock error message, check and adjust your system clock and time zone on your computer, or set it to automatically synchronize using NTP.

Connection Issues

We work hard to make sure you always have a smooth, fast connection to Room Choice. If you experience connectivity issues, here are some things to try.
  • Run a network speed test.
    • If you suspect your connection may be the problem, run a network speed test. If your connection speed number is lower than 1,000 kbps, your experience with the application may be slow or spotty. Ask your IT department or internet service provider if anything can be done to optimize your connection speed.
  • Find a WiFi connection that's less restricted.
    • If you log in to Room Choice from a free WiFi spot, such as a coffee shop, the connection to our site may be blocked. These places often have restrictions on the types of websites you can use, or have unwritten time limits that may end your session abruptly. Some even turn off their WiFi coverage during lunch-rush hours. If you're working from a location with highly restrictive WiFi, you may need to change locations or use a VPN.
  • Lower your maximum transmission unit (MTU) settings.
    • If you're connected via Digital Subscriber Line (DSL), an incorrect MTU setting allows many sites to work without any issues, but can cause problems when you connect to more complex sites, like Room. Try to lower your MTU settings, or contact your internet service provider about how to do so.

Still need help? Contact Us Contact Us